• 5 Customers You Should Fire

  January 18, 2013

• How REI Put A Bow On Social Marketing

  January 17, 2013

• How to wrangle control over your contacts

  November 9, 2012

• EPIC 2012 • October 14-17, 2012 • Savannah, GA

  February 23, 2012

• Understanding the customer experience with social networks

  August 29, 2008