
Hurry up, the customer has a complaint – The Boston Globe.
A number of companies are now developing positions such as Chief Twitter Officer, Chief Facebook officer, LinkedIn, YouTube etc. due to the growth of customer feedback in online web 2.0 communities and the need to address it.
Related articles
- The 8 Things You Should Never Say to a Client (openforum.com)
- 7 LinkedIn Tips for Small Businesses (openforum.com)
- Doctors: Social media strategies to manage your identity online (kevinmd.com)
- How to Solve the Challenges of a Social Media Customer Service Account (radian6.com)
- Are You Hearing Enough Complaints? (fastcompany.com)
- Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook’s (marketingland.com)
- What Progressive, Komen can show healthcare about negative feedback on social media (medcitynews.com)
- How to Deal with Negative Criticism on Social Media (socialsamosa.com)
- Ryanair passenger’s complaint on Facebook gets support of 350,000 fellow users (irishcentral.com)
- 3 Simple Ways to Use LinkedIn to Boost Sales (entrepreneur.com)