Understanding the customer experience with social networks

Forrester Customer Experience Forum 2011 - iCr...
Forrester Customer Experience Forum 2011 – iCrossing (Photo credit: iCrossing)

Hurry up, the customer has a complaint – The Boston Globe.

A number of companies are now developing positions such as Chief Twitter Officer, Chief Facebook officer, LinkedIn, YouTube etc. due to the growth of customer feedback in online web 2.0 communities and the need to address it.

Leave a Reply