Beware Social Media Snake Oil?

Image representing Pfizer as depicted in Crunc...
Image via CrunchBase

via www.businessweek.com

A researcher at Pfizer Idea management and other experts are quoted in this new article on the risks and benefits of social media in tightly guarded enterprises including the growing legions of self proclaimed experts and limited metrics. On the other side the article admits that ROI isn’t everything, and social media is a powerful tool to tap into collective intelligence in your customers and employees.

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